Payment + Cancellation policy

Fuer die deutschsprachigen Allgemeinen Geschaeftsbedingungen (AGB) klicken Sie bitte HIER


***  General booking, cancellation and payment conditions  ***    

If not stated different during the "online booking process" or in a personal offer from GUNA Travel, please note the following conditions (in short form) which will apply:


For the booking following details are necessary:
1) Correct guests' names the way they are written in the passports
2) Your company or private address and a phone number
3) If transfers are booked or included, we need your flight details


Deadline for changes and cancellations:
* For reservations made at least 1 month before check in date:
  After our booking confirmation you can make cancellations or changes free of charge for 2 working days (= option for 2 days). The prepayment has to be done until this deadline.

* For reservations made less than 1 month before check in date:
After our booking confirmation you can make cancellations or changes free of charge until 06:00 pm (18:00) German time (= "same day option").  Full payment is required by credit card (Master or VISA) or by bank transfer to our German company bank account before this deadline.


Amendment and Cancellation policy:
After the "free cancellation" deadline the following cancellation fees will apply:
Cancellation until 30 days before arrival: 30% cancellation fees of the total amount.
Cancellation between 29 days and 16 days before arrival: 50% cancellation fees
Cancellation between 15 days and 08 days before arrival: 65% cancellation fees
Cancellation between 07 days and 04 days before arrival: 80% cancellation fees
Cancellation between 03 days before arrival and arrival day/noon: 90% cancellation fees
Changes or cancellations after arrival date/noon or check in are NOT possible!


Payment policy for bookings made AT LEAST 1 month before check in date:
* Till the end of the cancellation deadline, we will need 30% prepayment of the total booking amount.
* The rest payment of 70% is necessary latest one month before check in date.


Payment policy for bookings made LESS than 1 month before check in date:
* Full payment is required at the time of confirmation


Payment methods:
Payments are possible either by bank transfer to one of our company bank accounts in Germany
or through Credit Card (Master, Visa) with no extra charge.


The Hotel Voucher and the original invoice will be issued after receipt of the total payment.


Thank you for booking with GUNA Travel - the smart way to travel !


GUNA Travel Germany GmbH
Bödekerstr. 84
D 30161 Hannover, Germany

Tel.:   +49 (0)511 700 39 620


Responsible for trade fairs, groups and city hotel reservations:
Mr Gunther Naumann | e-Mail:


Responsible for Maldives and all leisure destinations:
Mrs Athanasia Giannadaki | e-Mail:


Copyright © 2020 GUNA Travel Germany GmbH