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*** General booking, cancellation and payment conditions ***
If not stated different during the "online booking process" or in a personal offer from GUNA Travel, please note the following conditions (in short form) which will apply:
For the booking following details are necessary:
1) Correct guests' names the way they are written in the passports
2) Your company or private address and a phone number
3) If transfers are booked or included, we need your flight details
Deadline for changes and cancellations:
* For reservations made at least 1 month before check in date:
After our booking confirmation you can make cancellations or changes free of charge for 2 working days (= option for 2 days). The prepayment has to be done until this deadline.
* For reservations made less than 1 month before check in date:
After our booking confirmation you can make cancellations or changes free of charge until 06:00 pm (18:00) German time (= "same day option"). Full payment is required by credit card (Master or VISA) or by bank transfer to our German company bank account before this deadline.
Amendment and Cancellation policy:
After the "free cancellation" deadline the following cancellation fees will apply:
Cancellation until 42 days before arrival: 30% cancellation fees of the total amount.
Cancellation between 41 days and 30 days before arrival: 35% cancellation fees of the total amount
Cancellation between 29 days and 22 days before arrival: 45% cancellation fees of the total amount
Cancellation between 21 days and 15 days before arrival: 55% cancellation fees of the total amount.
Cancellation between 14 days and 07 days before arrival: 75% cancellation fees of the total amount.
Cancellation between 06 days before arrival and arrival day/noon: 90% cancellation fees of the total amount.
Changes or cancellations after arrival date/noon or check in are NOT possible !
Payment policy for bookings made AT LEAST 1 month before check in date:
* Till the end of the cancellation deadline, we will need 30% prepayment of the total booking amount.
* The rest payment of 70% is necessary latest one month before check in date.
Payment policy for bookings made LESS than 1 month before check in date:
* Full payment is required at the time of confirmation
Payments are possible either by bank transfer to one of our company bank accounts in Germany
or through Credit Card (Master, Visa) with no extra charge.
The Hotel Voucher and the original invoice will be issued after receipt of the total payment.
Thank you for booking with GUNA Travel - the smart way to travel !
Tel.: +49 (0)511 700 39 620
Responsible for trade fairs, groups and city hotel reservations:
Mr Gunther Naumann | e-Mail: firstname.lastname@example.org
Responsible for Maldives and all leisure destinations:
Mrs Athanasia Giannadaki | e-Mail: email@example.com